SUPPORT AND FAQS
Frequently Asked Questions
If you can’t find an answer to your question or would like more information, please get in touch.
How do I access IRIS
IRIS can be accessed by selecting IRIS at the top of any page on the Signature website. To login simply enter your username (email address) and password.
You can also use this link.
I have forgotten my password for IRIS
Email your customer support officer who will be able to reset your password and send it to you. You can find their contact details on our Contact us page
Can I have more than one login to IRIS?
Yes. Your centre can have multiple users for IRIS. You can create yourself from within your IRIS account.
How often do I renew my approval to run Signature qualifications?
How long will the approval process take?
For NVQ units, when you have submitted your application correctly you will receive an email telling you what documentation you must to send to us. Once we have the documentation the approval will be processed quickly.
IRIS shows that my account is deactivated, but I think I've submitted an application for approval?
When you submit your approval application you will receive a confirmation e-mail. If you have not received the e-mail you should check that you have clicked on the submit button in your application.
Setting up new assessments and registering candidates
Where do I go to set up a new assessment?
IRIS will not allow me to book an assessment for the date that I want
You must allow a minimum lead time when booking assessments.
I do not know the candidate ID numbers for my candidates
Candidates who have taken any of our assessments since 2007 will already have been allocated a candidate ID number and should pass this information on to you. The number will be printed on their result slip and at the bottom of their certificate.
If a candidate does not have this number they can contact us. You can search for candidates through IRIS if they were previously registered with you or call our Customer support team for assistance.
Can I enter the candidates for more than one assessment at the same time?
Are there any discounts for candidates?
Do I have to submit an assessment when I set it up or can I save it and come back later?
Is it possible to change the date of an assessment that I have already submitted?
How do I request a reasonable adjustment through IRIS?
When entering candidates on an assessment you will be able to apply if any of the candidates require any reasonable adjustments in order to carry out the assessments. You do this within the ‘Request Reasonable adjustment’ section of the booking form. You will need to answer the following questions:
- What adjustment is required for this assessment?
- What adjustment has been given throughout the learning process?
- How will the adjustment help the candidate to meet the assessment criteria for this assessment?
- Medical evidence will need to be sent within 2 working days to support the application. If not receive the application will be rejected.
You should be specific about your answers. You must also provide evidence produced by independent specialist (medical certificate, professional assessment report).
Reasonable Adjustments are specific to individual candidates.
I have not received assessment topics/materials for my BSL101 or T101 assessment
I have not received assessment topics for my assessment
I have not received materials for my assessment
When can I expect the assessment results?
I have not received my assessment media/tapes back from Signature
What do E1 and E2 stand for?
A candidate has been marked as not assessed but they sat the assessment. What do I do?
One of my candidates failed their assessment. How can I appeal against this result?
When will I receive certificates for an assessment?
How do I get a duplicate certificate?
Can I get unit certificates for a candidate who has not passed the whole qualification?
Where can I find the fees information for the current academic year?
Fees for the current academic year can be found under the Useful Documents section of the website.
Customer support officers
Tel: 0191 383 7901
Tel: 0191 383 7917