On this page you will find the contact details and directions for our offices.

Durham office

Mersey House
Mandale Business Park
Durham, DH1 1TH

Phone: 0191 383 1155
Text: 07974 121594

Office opening hours
Monday9:00am - 5pm
Tuesday9:00am - 5pm
Wednesday9:00am - 5pm
Thursday9:00am - 5pm
Friday9:00am - 4.30pm

Customer support officers

You have a customer support officer dedicated to you to answer any questions and offer advice and guidance. They will keep you up-to-date with any changes and new information you need to know.

Tel: 0191 383 7901

Tel: 0191 383 7917

Contact us using InterpretersLive!

How to access the InterpretersLive! service

Android, Mac or Windows device users

If you use either an Android, Mac or Windows device you can call us by using the link below.

No personal information is needed and there is no need to download an app.

Call InterpretersLive!

iPad or iPhone users

If you are using an iPad or iPhone you will need to download the Starleaf app from the Apple app store.

Download Starleaf

If you choose to download the Starleaf app onto your device, your personal details are not stored.


Video transcript

Minimum Requirements

This service is accessible on Windows supported devices and Apple Mac.

Operating system:

Windows 10, Windows 8, and Windows 7 Service Pack 1 (all require .NET framework 4.6 or later)

macOS 10.11 or later or iOS 9 or later.

Android 4.4 or later

iPhone 4s or later; iPad 2 or later

internet connection: StarLeaf recommends download and upload speeds of 1.0 Mbit/s for High Definition video conferencing. Content sharing and/or video functionality might be restricted at speeds below 384kbps

If you are having difficulties connecting to the InterpretersLive! Service try watching our troubleshooting guide or alternatively, read the video transcript.

Please note: if you have less than 120kbps available the call will be audio only. The minimum requirement for video calls is 192kbps. 

If you are having problems accessing the app please watch our download guide or read the video transcript.

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines, alternatively you can view the video transcript.

If you want the organisation you are contacting to be able to call you back then you will need to download the app and contact us on to advise that you wish to be added to our directory so hearing people can contact you via a BSL video interpreter.


Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained. View the full privacy policy.

Email us

Thank you for your enquiry, the relevant department will be in touch shortly.

Visiting Signature

Below you can find the directions to our office.

Our Durham office is at Mandale Business Park, Belmont which is just outside the city centre.

The office is easily reachable from the A1(M) and is situated 2 miles from Durham train station.

Public transport is available from Durham bus station (located a short walk from the train station) with a number of services passing close to Mandale Business Park.


  1. Leave A1(M) at Junction 62
  2. Take A690 west toward Durham
  3. Take the first exit towards Dragonville / Belmont
  4. At the traffic lights, turn left
  5. After approximately 1/4 mile, turn right into Mandale Business Park