On this page you will find the contact details and directions for our offices.
Signature
Phone: 0191 383 1155
| Monday | 9am - 5pm |
| Tuesday | 9am - 5pm |
| Wednesday | 9am - 5pm |
| Thursday | 9am - 5pm |
| Friday | 9am - 4:30pm |
| Saturday | Closed |
| Sunday | Closed |
You have a customer support officer dedicated to you to answer any questions and offer advice and guidance. They will keep you up-to-date with any changes and new information you need to know.
| Region | Customer Support officer |
|---|---|
| Borders Centre Scotland Dumfries and Galloway East Midlands Eire Grampian Highland Highlands and Islands Lothian & Borders Northern Ireland Strathclyde Tayside Wales West Midlands Yorkshire and Humberside |
Email: lynn.vest@signature.org.uk Tel: 0191 383 7901 |
| London North West South West | Email: tina.longden@signature.org.uk Tel: 0191 383 7923 |
| Channel Islands East of England North East South East |
Email: lisa.rhodes@signature.org.uk Tel: 0191 383 7917 |
If you use either an Android, Mac or Windows device you can call us by using the link below.
No personal information is needed and there is no need to download an app.
If you are using an iPad or iPhone you will need to download the Starleaf app from the Apple app store.
If you choose to download the Starleaf app onto your device, your personal details are not stored.
This service is accessible on Windows supported devices and Apple Mac.
Operating system:
Windows 10, Windows 8, and Windows 7 Service Pack 1 (all require .NET framework 4.6 or later)
macOS 10.11 or later or iOS 9 or later.
Android 4.4 or later
iPhone 4s or later; iPad 2 or later
internet connection: StarLeaf recommends download and upload speeds of 1.0 Mbit/s for High Definition video conferencing. Content sharing and/or video functionality might be restricted at speeds below 384kbps
If you are having difficulties connecting to the InterpretersLive! Service try watching our troubleshooting guide or alternatively, read the video transcript.
Please note: if you have less than 120kbps available the call will be audio only. The minimum requirement for video calls is 192kbps.
If you are having problems accessing the app please watch our download guide or read the video transcript.
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines, alternatively you can view the video transcript.
If you want the organisation you are contacting to be able to call you back then you will need to download the app and contact us on interpreterslive@signsolutions.uk.com to advise that you wish to be added to our directory so hearing people can contact you via a BSL video interpreter.
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained. View the full privacy policy.
Thank you for your enquiry, the relevant department will be in touch shortly.
Below you can find the directions to our office.
Our Durham office is at Mandale Business Park, Belmont which is just outside the city centre.
The office is easily reachable from the A1(M) and is situated 2 miles from Durham train station.
Public transport is available from Durham bus station (located a short walk from the train station) with a number of services passing close to Mandale Business Park.
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