Contact us

On this page you will find the contact details and directions for our offices.

Durham office

Shannon House
Mandale Business Park
Durham, DH1 1TH
Phone: 0191 383 1155
Text: 07974 121594


Office opening hours

Monday 9:00am - 5pm
Tuesday 9:00am - 5pm
Wednesday 9:00am - 5pm
Thursday 9:00am - 5pm
Friday 9:00am - 4.30pm
Saturday Closed
Sunday Closed

Customer support officers

You have a customer support officer dedicated to you to answer any questions and offer advice and guidance. They will keep you up-to-date with any changes and new information you need to know.



Tel: 0191 383 7901



Tel: 0191 383 7295



Tel: 0191 383 7917


Media and press enquiries

Tel: 07519 115 781

Contact us using InterpretersLive!

We are delighted to enable our customers to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.

The InterpretersLive! service is available on-demand 7 days a week between 08:00 – 00:00 via the StarLeaf app. You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform.

Download the app!

For more information visit the InterpretersLive! website.

Email us