Contact us

On this page you will find the contact details and directions for our offices.

Durham office

Shannon House
Mandale Business Park
Durham, DH1 1TH
Phone: 0191 383 1155
Text: 07974 121594


Office opening hours
Monday 9:00am - 5pm
Tuesday 9:00am - 5pm
Wednesday 9:00am - 5pm
Thursday 9:00am - 5pm
Friday 9:00am - 4.30pm
Saturday Closed
Sunday Closed

Customer support officers

You have a customer support officer dedicated to you to answer any questions and offer advice and guidance. They will keep you up-to-date with any changes and new information you need to know.


Tel: 0191 383 7901

Tel: 0191 383 7917

Contact us using InterpretersLive!

How to access the InterpretersLive! service

Android, Mac or Windows device users

If you use either an Android, Mac or Windows device you can call us by using the link below.

No personal information is needed and there is no need to download an app.

Call InterpretersLive!

iPad or iPhone users

If you are using an iPad or iPhone you will need to download the Starleaf app from the Apple app store.

Download Starleaf

If you choose to download the Starleaf app onto your device, your personal details are not stored.

Email us

Visiting Signature

Below you can find the directions to our office.

Our Durham office is at Mandale Business Park, Belmont which is just outside the city centre.

The office is easily reachable from the A1(M) and is situated 2 miles from Durham train station.

Public transport is available from Durham bus station (located a short walk from the train station) with a number of services passing close to Mandale Business Park.


  1. Leave A1(M) at Junction 62
  2. Take A690 west toward Durham
  3. Take the first exit towards Dragonville / Belmont
  4. At the traffic lights, turn left
  5. After approximately 1/4 mile, turn right into Mandale Business Park