We know that getting the right level of support is important to you. We have put together this list of frequently asked questions to help you find your answer quickly and easily as possible.
If you can’t find an answer to your question or would like more information, please get in touch.
IRIS can be accessed by selecting the centres dropdown and then selecting ‘IRIS Login’. To login simply enter your username (email address) and password. You can also use this link.
Email your customer support officer who will be able to reset your password and send it to you. You can find their contact details on our Contact us page
Yes. Your centre can have multiple users for IRIS. You can create yourself from within your IRIS account.
Once the approval application has been submitted and you have provided all of the necessary documentation needed for approval we aim to have you approved within 48 hours.
When you submit your approval application you will receive a confirmation e-mail. If you have not received the e-mail you should check that you have clicked on the submit button in your application.
Your approval to run our qualifications lasts for one year. This starts from the date we approve your application. Signature will automatically renew your registration when the year is up, but will email you a month before this to remind you.
Log in to your IRIS account, within the booking form where you have registered your candidates, click ‘session view’ then click ‘Add session’. Complete the form and click ‘finalise session’ to book your session.
All lead in times for sessions can be found here: Lead in times
Learner ID numbers are no longer needed and you simply register your learner under their name and date of birth. If we have a duplicate record we will merge these to link all records for your candidate.
Yes. Learners under 18 years will automatically receive a 30% discount on their candidate registration fee.
You can create a session at any time and keep adding learners to it.
Sessions MUST be submitted within the lead in time stated in the Regulations for that qualification or in our Lead in Times document
Yes, if it is still within the required lead in time and the session has NOT been finalised.
If the session has been finalised it cannot be changed
Please read the Reasonable Adjustment to Assessment Arrangements policy, available on Signature website.
Centres should make learners aware of the Pre-Qualification requirements outlined in each qualification specification. They should then discuss any potential teaching and assessment access needs with the learner when they join the course.
When entering learners on a session you will be required to complete the ‘Request Reasonable adjustment’ section of the booking form.
Reasonable Adjustments are specific to individual learner. The following information is required.
Topics/materials that are allocated by Signature are sent to Centres at varying times, depending on the unit –
201 | 3 days prior | DM301 | 3 days prior |
3ASS1 | 21 days prior | MOD301 | 3 days prior |
3ASS2 | 5 days prior | VFHO301 | 3 days prior |
3ASS3 | 3 days prior | K101 | 3 days prior |
4ASS1 | 21 days prior | K202 | 3 days prior |
4ASS2 | 5 days prior | LS302 | 3 days prior |
4ASS3 | 3 days prior | T303 | 3 days prior |
6ASS4 | 5 days prior | K318 | 3 days prior |
6ASS5 | 21 days prior | DK301 | 3 days prior |
6ASS6 | 3 days prior | DK302 | 3 days prior |
Intra6 Externals | 21 days prior |
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We aim to issue results within 6 weeks of the session date.
If you are the candidate, you will need to get in touch with your centre to receive results.
Session results are available to view online in IRIS for centres.
Essential Criteria 1 (E1) is use of BSL Sign Order. Essential Criteria 2 (E2) is use of non-manual features.
Please refer to the Appeals Policy on our website here
We aim to issue certificates 2 weeks after the results for the candidate’s final session is issued.
They can be requested in writing or by emailing your Customer Support Officer. There will be a £25 fee to create a replacements certificate and it will be stamped with replacement.
Yes. E-certificates are made available to Centres once candidates have achieved individual units of a qualification.
Centres can download these or provide them to their candidates, upon request.
Fees for the current academic year can be found under the Useful Documents section of the website.
Our customer support team are on hand to answer any questions and offer advice and guidance. They will keep you up-to-date with any changes and new information you need to know.
Leave your Name, Email and the manner of your enquiry and member of our very helpful team will get back to you as soon as possible.
