At this unsettling time, we have compiled a list of FAQ’s that we think may be of interest to our centres, learners, assessors and supporters. We hope that this will provide you with answers to the questions that you want to know.
We will continue to update this page on a regular basis. Do you have a question that we haven't answered? Contact your customer support office or email firstname.lastname@example.org and we will get this answered and added for you.
Will Signature continue to operate as normal during this time?
Following the government announcement, the Signature office has now closed. Signature remain fully operational. Our staff are working from home, our working hours are 9:30am until 5pm.
Please consider that it may take us slightly longer than normal to reply but we will be continuing as normal.
Can I call the Signature office?
Yes, although the Signature office is closed calls are still being answered as normal.
We have also introduced InterpretersLive to allow you to call with an interpreter at any time during our opening hours. Find out more here.
Our contact details can be found below:
Staff Contact details
Whilst our staff are working from home and they can be contacted on the following numbers or by email.
Please note our customer support direct lines will redirect to a customer support officer.
For any other queries please use one of the numbers below.
07522 901 403
07522 901 417
07522 901 398
o7851 959 488
07519 115 776 - Business Services Manager
07519 115 449 - Qualifications and Quality Manager
07394 564 547 - Marketing and Innovation Manager
07519 115 781 - Commercial Services Manager
07394 564 546 - Compliance and Centre Relationship Manager
General (text phone):
07974 121 594
Can I do online assessments?
Yes, our centres are now able to book and carry out online assessments for Level 1, 2 and 3 in BSL. If you are interested in offering online assessments please get in touch with your customer support officer who will be able to provide further support.
My centre is closed/will be closing, can I change exam dates for my learners?
Yes, you can move any future exam dates free of charge. However, we can’t remove candidates without sufficient medical evidence.
What will happen with any qualification renewals at my centre?
You will be able to renew qualifications as and when you need to. If your centre is closed, you can wait to renew when your centre is open again. Signature have extended all centre approvals for an extra 3 months approval at no charge. Read more...
How can I continue practising my skills during lockdown?
Signature has created BSLHomework an online library of video clips and support materials to help you understand the assessments, develop your vocabulary and linguistics skills, and practice your receptive BSL skills from wherever you are.
Developed by BSL teachers and experts with Signature students in mind, BSLHomework is the perfect training resource for anyone studying British Sign Language Levels 1-3
As we did in March, we are once again going to offer all Signature students free access to BSLHomework. That provides them with 2 months free access to the hours of practice materials, mock assessments and quizzes that are available within the Signature Learning Hub. The access codes and links for these have been emailed to each centre, centre administrator for distribution to their learners. If you have not received this, please email email@example.com and we will look into this for you.
Can I do my assessments online?
Yes, Signature are supporting all of our centres to offer online assessments. Please contact your centre in the first instance to discuss online assessments.
Will my course be cancelled? / When can I expect my course to be back up and running?
We advise you to get in touch with your centre in the first instance.
Will I get my results as normal?
Assessment results are being processed as normal, these will be sent to your centre within the agreed timescale. Qualification certificates are also being printed and sent on a regular basis.
Will my workload decrease during this time?
Although we expect a decrease in the amount of assessments taking place, we are aware that centres are still opening and plan on running exams. We will continue to function as normal as long as centres remain open.
Will I still get paid?
We will pay assessors as normal, based upon work completed.
Signature is a trading name of CACDP. CACDP is charity registered in England and Wales (charity number 1071662); a charity registered in Scotland (charity number SCO37901); and a company limited by guarantee, registered in England and Wales (company number 03581178). Our registered office is at first floor, Shannon House, Mandale Business Park, Belmont, Durham DH1 1TH | Legal, Confidentiality and Company Information