Signature information regarding Covid-19

At this unsettling time, we have compiled a list of FAQ’s that we think may be of interest to our centres, learners, assessors and supporters. We hope that this will provide you with answers to the questions that you want to know.

We will continue to update this page on a regular basis. Do you have a question that we haven't answered? Contact your customer support office or email and we will get this answered and added for you.


Signature remain fully operational. Our staff are back in the office working as normal, but please consider that it may take us slightly longer than normal to reply but we will be continuing as normal.

Yes, we are back in the office and calls are being answered as normal. Our current office hours are 10am-4pm Monday to Friday during August and will revert back to normal in September.

We have also introduced InterpretersLive to allow you to call with an interpreter at any time during our opening hours. Find out more here

Yes, our centres are now able to book and carry out online assessments for Level 1, 2 and 3 in BSL. If you are interested in offering online assessments please get in touch with your customer support officer who will be able to provide further support.

Yes, you can move any future exam dates free of charge. However, we can’t remove candidates without sufficient medical evidence.

You will be able to renew qualifications as and when you need to. If your centre is closed, you can wait to renew when your centre is open again.


As a way to support learners during this challenging period, we are offering Signature students 25% discount to BSLHomework for a 12 month subscription. This discount is available until the end of September.

To get access to the 25% discount email our marketing team on and including your centre name and course information.

Yes, Signature are supporting all of our centres to offer online assessments. Please contact your centre in the first instance to discuss online assessments.

We advise you to get in touch with your centre in the first instance.

Assessment results are being processed as normal, these will be sent to your centre within the agreed timescale. Qualification certificates are also being printed and sent on a regular basis.


Although we expect a decrease in the amount of assessments taking place, we are aware that centres are still opening and plan on running exams. We will continue to function as normal as long as centres remain open.

We will pay assessors as normal, based upon work completed.