Signature information regarding Covid-19
At this unsettling time, we have compiled a list of FAQ’s that we think may be of interest to our centres, learners, assessors and supporters. We hope that this will provide you with answers to the questions that you want to know.
We will continue to update this page on a regular basis.
Will Signature continue to operate as normal during this time?
Yes, Signature will remain fully operational. If staff are unable to make it into the office, they all have the facilities to work from home.
Can I call the Signature office?
Yes, calls will be redirected to staff mobile phones if the office is forced to shut. You can also email staff as usual or contact us on social media.
My centre is closed/will be closing, can I change exam dates for my learners?
Yes, you can move any future exam dates free of charge. However, we can’t remove candidates without sufficient medical evidence.
What support will you be offering to our learners during this time?
As a way to support learners during this challenging period, we are offering Signature students free access to BSLHomework. They can request free access by emailing our marketing team at email@example.com and including their centre name and course information.
What will happen with any qualification renewals at my centre?
You will be able to renew qualifications as and when you need to. If your centre is closed, you can wait to renew when your centre is open again.
What will happen when we switch over to the new system IRIS?
IRIS will be going live on Monday 30th March as planned, on that day we will move across all your centre information and assessments onto the new system, you wont need to do anything. IRIS will simply replace the current centre portal to give our centres a better user experience. Centres will recieve your login details at around 8am on that day.
What support will you be offering to learners during this time?
As a way to support learners during this challenging period, we are offering Signature students free access to BSLHomework. You can request free access by emailing our marketing team at firstname.lastname@example.org and including their centre name and course information.
Will my course be cancelled? / When can I expect my course to be back up and running?
We advise you to get in touch with your centre in the first instance.
Will my workload decrease during this time?
Although we expect a decrease in the amount of assessments taking place, we are aware that centres are still opening and plan on running exams. We will continue to function as normal as long as centres remain open.
Will I still get paid?
We will pay assessors as normal, based upon work completed.