Signature information regarding Covid-19

At this unsettling time, we have compiled a list of FAQ’s that we think may be of interest to our centres, learners, assessors and supporters. We hope that this will provide you with answers to the questions that you want to know.

We will continue to update this page on a regular basis.

Centres

Yes, Signature will remain fully operational. Our staff will be working from home, but please consider that it may take us slightly longer than normal to reply but we will be continuing as normal.

Yes, calls will be redirected to staff mobile phones. You can also email staff as usual or contact us on social media.

Customer support:

  • 07522 901 403
  • 07522 901 417
  • 07522 901 398

Finance:

  • 07851 959 488

Management:

  • 07519 115 776
  • 07519 115 449
  • 07394 564 547
  • 07519 115 781
  • 07394 564 546

General (text phone):

  • 07974 121 594

Yes, you can move any future exam dates free of charge. However, we can’t remove candidates without sufficient medical evidence.

As a way to support learners during this challenging period, we are offering Signature students free access to BSLHomework. They can request free access by emailing our marketing team at communications@signature.org.uk and including their centre name and course information.

You will be able to renew qualifications as and when you need to. If your centre is closed, you can wait to renew when your centre is open again.

IRIS will be going live on Monday 30th March as planned, on that day we will move across all your centre information and assessments onto the new system, you wont need to do anything. IRIS will simply replace the current centre portal to give our centres a better user experience. Centres will recieve your login details at around 8am on that day.

Learners

As a way to support learners during this challenging period, we are offering Signature students free access to BSLHomework. You can request free access by emailing our marketing team at communications@signature.org.uk and including their centre name and course information.

We advise you to get in touch with your centre in the first instance.

Assessors

Although we expect a decrease in the amount of assessments taking place, we are aware that centres are still opening and plan on running exams. We will continue to function as normal as long as centres remain open.

We will pay assessors as normal, based upon work completed.