Signature information regarding Covid-19
At this unsettling time, we have compiled a list of FAQ’s that we think may be of interest to our centres, learners, assessors and supporters. We hope that this will provide you with answers to the questions that you want to know.
We will continue to update this page on a regular basis. Do you have a question that we haven't answered? Contact your customer support office or email firstname.lastname@example.org and we will get this answered and added for you.
Will Signature continue to operate as normal during this time?
Signature remain fully operational. Our staff are back in the office working as normal, but please consider that it may take us slightly longer than normal to reply but we will be continuing as normal.
Can I call the Signature office?
Yes, we are back in the office and calls are being answered as normal. Our current office hours are 10am-4pm Monday to Friday during August and will revert back to normal in September.
We have also introduced InterpretersLive to allow you to call with an interpreter at any time during our opening hours. Find out more here
Can I do online assessments?
Yes, our centres are now able to book and carry out online assessments for Level 1, 2 and 3 in BSL. If you are interested in offering online assessments please get in touch with your customer support officer who will be able to provide further support.
My centre is closed/will be closing, can I change exam dates for my learners?
Yes, you can move any future exam dates free of charge. However, we can’t remove candidates without sufficient medical evidence.
What will happen with any qualification renewals at my centre?
You will be able to renew qualifications as and when you need to. If your centre is closed, you can wait to renew when your centre is open again.
What support will you be offering to learners during this time?
As a way to support learners during this challenging period, we are offering Signature students 25% discount to BSLHomework for a 12 month subscription. This discount is available until the end of September.
To get access to the 25% discount email our marketing team on email@example.com and including your centre name and course information.
Can I do my assessments online?
Yes, Signature are supporting all of our centres to offer online assessments. Please contact your centre in the first instance to discuss online assessments.
Will my course be cancelled? / When can I expect my course to be back up and running?
We advise you to get in touch with your centre in the first instance.
Will I get my results as normal?
Assessment results are being processed as normal, these will be sent to your centre within the agreed timescale. Qualification certificates are also being printed and sent on a regular basis.
Will my workload decrease during this time?
Although we expect a decrease in the amount of assessments taking place, we are aware that centres are still opening and plan on running exams. We will continue to function as normal as long as centres remain open.
Will I still get paid?
We will pay assessors as normal, based upon work completed.